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How to Make Sense of Any Mess

 Gegenereerd op December 24 2025 09:33 AM

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How to Make Sense of Any Mess

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Information Architecture for Everybody. Based on a book by Information Architect, Abby Covert.

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H1 H2 H3 H4 H5 H6
1 9 130 0 0 0
  • [H1] HOW TO MAKE SENSE OF ANY MESS
  • [H2] by Abby Covert
  • [H2] Front Matter
  • [H2] Chapter 1: Identify the Mess
  • [H2] Chapter 2: State your Intent
  • [H2] Chapter 3: Face Reality
  • [H2] Chapter 4: Choose a Direction
  • [H2] Chapter 5: Measure the Distance
  • [H2] Chapter 6: Play with Structure
  • [H2] Chapter 7: Prepare to Adjust
  • [H3] Dedication
  • [H3] About this book
  • [H3] Introduction
  • [H3] Acknowledgements
  • [H3] Messes are made of information and people.
  • [H3] It’s hard to shine a light on the messes we face.
  • [H3] Information architecture is all around you.
  • [H3] Things may change; the messes stay the same.
  • [H3] People architect information.
  • [H3] Every thing is complex.
  • [H3] Knowledge is complex.
  • [H3] Every thing has information.
  • [H3] What’s information?
  • [H3] Information is not data or content.
  • [H3] Information is architected to serve different needs.
  • [H3] Users are complex.
  • [H3] Stakeholders are complex.
  • [H3] To do is to know.
  • [H3] Meet Carl.
  • [H3] It’s your turn.
  • [H3] Draw your mess.
  • [H3] Intent is language.
  • [H3] What is good?
  • [H3] Good is in the eye of the beholder.
  • [H3] Looking good versus being good.
  • [H3] Meaning can get lost in translation.
  • [H3] Who matters?
  • [H3] Start with why.
  • [H3] What before how.
  • [H3] How varies widely.
  • [H3] Why, what, and how are deeply interrelated.
  • [H3] Language is the material of intent.
  • [H3] Meet Karen.
  • [H3] State your intent.
  • [H3] Choose your words.
  • [H3] By facing reality, we can find solutions.
  • [H3] Reality involves many players.
  • [H3] Reality involves many factors.
  • [H3] Reality happens across channels and contexts.
  • [H3] Reality has many intersections.
  • [H3] Reality doesn’t always fit existing patterns.
  • [H3] Objects let us have deeper conversations about reality.
  • [H3] Start with scope and scale.
  • [H3] Timescale matters.
  • [H3] Rhetoric matters.
  • [H3] Architecture before design.
  • [H3] Keep it tidy.
  • [H3] Expand your toolbox.
  • [H3] 1. Block Diagram
  • [H3] 2. Flow Diagram
  • [H3] 3. Gantt Chart
  • [H3] 4. Quadrant Diagram
  • [H3] 5. Venn Diagram
  • [H3] 6. Swim Lane Diagram
  • [H3] 7. Hierarchy Diagram
  • [H3] 8. Mind Map
  • [H3] 9. Schematic
  • [H3] 10. Journey Map
  • [H3] Try diagramming.
  • [H3] Meet Maggie.
  • [H3] Face your reality.
  • [H3] Diagram your reality.
  • [H3] Moving from why to what.
  • [H3] We work at different levels.
  • [H3] What are you making?
  • [H3] These levels deeply affect one another.
  • [H3] We make places.
  • [H3] There are spaces between the places we make.
  • [H3] Language matters.
  • [H3] Reduce linguistic insecurity.
  • [H3] Understand ontology.
  • [H3] Your ontology already exists.
  • [H3] Design with, not for.
  • [H3] Create a list of words you say.
  • [H3] Create a list of words you don’t say.
  • [H3] Words I don’t say in this eBook.
  • [H3] Define terms for outsiders.
  • [H3] Understand the past.
  • [H3] Think about nouns and verbs.
  • [H3] Think about relationships between nouns and verbs.
  • [H3] Watch out for options and opinions.
  • [H3] Opinions are like…
  • [H3] Admit where you are.
  • [H3] Meet Rasheed.
  • [H3] Control your vocabulary.
  • [H3] Choose a direction.
  • [H3] There’s distance between reality and your intent.
  • [H3] Goals are our lens on the world.
  • [H3] Progress is as important to measure as success.
  • [H3] Indicators help us measure progress.
  • [H3] Common indicators.
  • [H3] Use worksheets to mine data from people.
  • [H3] Baselines help us stay in touch with reality.
  • [H3] Flags tell us if we’re headed in the right direction.
  • [H3] Measurements have rhythm.
  • [H3] Fuzzy is normal.
  • [H3] Meet Jim.
  • [H3] Set your goals.
  • [H3] Measure the distance.
  • [H3] There are many ways to structure things.
  • [H3] Taxonomy is how we arrange things.
  • [H3] We combine taxonomies to create unique forms.
  • [H3] Sorting is easier than deciding how to sort.
  • [H3] Classification can be exact or ambiguous.
  • [H3] Ambiguity costs clarity; exactitude costs flexibility.
  • [H3] Ambiguity hides in simplicity.
  • [H3] Facets are the lenses we use to classify.
  • [H3] Identify facets.
  • [H3] Humans are complex.
  • [H3] The way you organize things says a lot about you.
  • [H3] Taxonomies can be hierarchical or heterarchical.
  • [H3] Taxonomies can be sequential.
  • [H3] Hypertexts bridge taxonomies.
  • [H3] Most things need a mix of taxonomic approaches.
  • [H3] Meet Joan
  • [H3] Play with Structure
  • [H3] Learn these patterns.
  • [H3] Adjustments are a part of reality.
  • [H3] The sum is greater than its parts.
  • [H3] It’s easy to reach agreement alone.
  • [H3] Argue about discuss it until it’s clear.
  • [H3] If it isn’t under the floorboards, it’s a façade.
  • [H3] We serve many masters.
  • [H3] Make room for information architecture.
  • [H3] “Hey, nice IA!” — said no one, ever.
  • [H3] Be the filter, not the grounds.
  • [H3] This is hard.
  • [H3] It’s far more rewarding than hard.
  • [H3] Meet Abby.
  • [H3] Make sense yet?

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Ankertekst Type samenstelling
by Abby Covert Extern doFollow
Table of Contents Intern doFollow
Indexed Lexicon Intern doFollow
IA Resources Intern doFollow
Buy the Book Extern doFollow
Dedication Intern doFollow
About this book Intern doFollow
Introduction Intern doFollow
Acknowledgements Intern doFollow
Chapter 1: Identify the Mess Intern doFollow
Messes are made of information and people. Intern doFollow
It’s hard to shine a light on the messes we face. Intern doFollow
Information architecture is all around you. Intern doFollow
Things may change; the messes stay the same. Intern doFollow
People architect information. Intern doFollow
Knowledge is complex. Intern doFollow
What’s information? Intern doFollow
Information is not data or content. Intern doFollow
Information is architected to serve different needs. Intern doFollow
Users are complex. Intern doFollow
Stakeholders are complex. Intern doFollow
To do is to know. Intern doFollow
Meet Carl. Intern doFollow
It’s your turn. Intern doFollow
Draw your mess. Intern doFollow
Chapter 2: State your Intent Intern doFollow
Intent is language. Intern doFollow
Good is in the eye of the beholder. Intern doFollow
Meaning can get lost in translation. Intern doFollow
Who matters? Intern doFollow
Language is the material of intent. Intern doFollow
Meet Karen. Intern doFollow
State your intent. Intern doFollow
Choose your words. Intern doFollow
Chapter 3: Face Reality Intern doFollow
By facing reality, we can find solutions. Intern doFollow
Reality involves many players. Intern doFollow
Reality involves many factors. Intern doFollow
Reality happens across channels and contexts. Intern doFollow
Reality has many intersections. Intern doFollow
Reality doesn’t always fit existing patterns. Intern doFollow
Objects let us have deeper conversations about reality. Intern doFollow
Start with scope and scale. Intern doFollow
Timescale matters. Intern doFollow
Rhetoric matters. Intern doFollow
Architecture before design. Intern doFollow
Keep it tidy. Intern doFollow
Expand your toolbox. Intern doFollow
1. Block Diagram Intern doFollow
2. Flow Diagram Intern doFollow
3. Gantt Chart Intern doFollow
4. Quadrant Diagram Intern doFollow
5. Venn Diagram Intern doFollow
6. Swim Lane Diagram Intern doFollow
7. Hierarchy Diagram Intern doFollow
8. Mind Map Intern doFollow
9. Schematic Intern doFollow
10. Journey Map Intern doFollow
Try diagramming. Intern doFollow
Meet Maggie. Intern doFollow
Face your reality. Intern doFollow
Diagram your reality. Intern doFollow
Chapter 4: Choose a Direction Intern doFollow
We work at different levels. Intern doFollow
These levels deeply affect one another. Intern doFollow
We make places. Intern doFollow
There are spaces between the places we make. Intern doFollow
Language matters. Intern doFollow
Reduce linguistic insecurity. Intern doFollow
Understand ontology. Intern doFollow
Your ontology already exists. Intern doFollow
Create a list of words you say. Intern doFollow
Words I don’t say in this eBook. Intern doFollow
Define terms for outsiders. Intern doFollow
Understand the past. Intern doFollow
Think about nouns and verbs. Intern doFollow
Think about relationships between nouns and verbs. Intern doFollow
Watch out for options and opinions. Intern doFollow
Opinions are like… Intern doFollow
Admit where you are. Intern doFollow
Meet Rasheed. Intern doFollow
Control your vocabulary. Intern doFollow
Choose a direction. Intern doFollow
Chapter 5: Measure the Distance Intern doFollow
There’s distance between reality and your intent. Intern doFollow
Goals are our lens on the world. Intern doFollow
Progress is as important to measure as success. Intern doFollow
Indicators help us measure progress. Intern doFollow
Common indicators. Intern doFollow
Use worksheets to mine data from people. Intern doFollow
Baselines help us stay in touch with reality. Intern doFollow
Flags tell us if we’re headed in the right direction. Intern doFollow
Measurements have rhythm. Intern doFollow
Fuzzy is normal. Intern doFollow
Meet Jim. Intern doFollow
Set your goals. Intern doFollow
Measure the distance. Intern doFollow
Chapter 6: Play with Structure Intern doFollow
There are many ways to structure things. Intern doFollow
Taxonomy is how we arrange things. Intern doFollow
We combine taxonomies to create unique forms. Intern doFollow
Sorting is easier than deciding how to sort. Intern doFollow
Classification can be exact or ambiguous. Intern doFollow
Ambiguity costs clarity; exactitude costs flexibility. Intern doFollow
Ambiguity hides in simplicity. Intern doFollow
Facets are the lenses we use to classify. Intern doFollow
Identify facets. Intern doFollow
Humans are complex. Intern doFollow
The way you organize things says a lot about you. Intern doFollow
Taxonomies can be hierarchical or heterarchical. Intern doFollow
Taxonomies can be sequential. Intern doFollow
Hypertexts bridge taxonomies. Intern doFollow
Most things need a mix of taxonomic approaches. Intern doFollow
Meet Joan Intern doFollow
Play with Structure Intern doFollow
Learn these patterns. Intern doFollow
Chapter 7: Prepare to Adjust Intern doFollow
Adjustments are a part of reality. Intern doFollow
The sum is greater than its parts. Intern doFollow
It’s easy to reach agreement alone. Intern doFollow
Argue about discuss it until it’s clear. Intern doFollow
If it isn’t under the floorboards, it’s a façade. Intern doFollow
We serve many masters. Intern doFollow
Make room for information architecture. Intern doFollow
“Hey, nice IA!” — said no one, ever. Intern doFollow
Be the filter, not the grounds. Intern doFollow
This is hard. Intern doFollow
Meet Abby. Intern doFollow
Make sense yet? Intern doFollow

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information 8
chapter 7
diagram 7
meet 7

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