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How to Make Sense of Any Mess

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How to Make Sense of Any Mess

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Information Architecture for Everybody. Based on a book by Information Architect, Abby Covert.

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H1 H2 H3 H4 H5 H6
1 9 130 0 0 0
  • [H1] HOW TO MAKE SENSE OF ANY MESS
  • [H2] by Abby Covert
  • [H2] Front Matter
  • [H2] Chapter 1: Identify the Mess
  • [H2] Chapter 2: State your Intent
  • [H2] Chapter 3: Face Reality
  • [H2] Chapter 4: Choose a Direction
  • [H2] Chapter 5: Measure the Distance
  • [H2] Chapter 6: Play with Structure
  • [H2] Chapter 7: Prepare to Adjust
  • [H3] Dedication
  • [H3] About this book
  • [H3] Introduction
  • [H3] Acknowledgements
  • [H3] Messes are made of information and people.
  • [H3] It’s hard to shine a light on the messes we face.
  • [H3] Information architecture is all around you.
  • [H3] Things may change; the messes stay the same.
  • [H3] People architect information.
  • [H3] Every thing is complex.
  • [H3] Knowledge is complex.
  • [H3] Every thing has information.
  • [H3] What’s information?
  • [H3] Information is not data or content.
  • [H3] Information is architected to serve different needs.
  • [H3] Users are complex.
  • [H3] Stakeholders are complex.
  • [H3] To do is to know.
  • [H3] Meet Carl.
  • [H3] It’s your turn.
  • [H3] Draw your mess.
  • [H3] Intent is language.
  • [H3] What is good?
  • [H3] Good is in the eye of the beholder.
  • [H3] Looking good versus being good.
  • [H3] Meaning can get lost in translation.
  • [H3] Who matters?
  • [H3] Start with why.
  • [H3] What before how.
  • [H3] How varies widely.
  • [H3] Why, what, and how are deeply interrelated.
  • [H3] Language is the material of intent.
  • [H3] Meet Karen.
  • [H3] State your intent.
  • [H3] Choose your words.
  • [H3] By facing reality, we can find solutions.
  • [H3] Reality involves many players.
  • [H3] Reality involves many factors.
  • [H3] Reality happens across channels and contexts.
  • [H3] Reality has many intersections.
  • [H3] Reality doesn’t always fit existing patterns.
  • [H3] Objects let us have deeper conversations about reality.
  • [H3] Start with scope and scale.
  • [H3] Timescale matters.
  • [H3] Rhetoric matters.
  • [H3] Architecture before design.
  • [H3] Keep it tidy.
  • [H3] Expand your toolbox.
  • [H3] 1. Block Diagram
  • [H3] 2. Flow Diagram
  • [H3] 3. Gantt Chart
  • [H3] 4. Quadrant Diagram
  • [H3] 5. Venn Diagram
  • [H3] 6. Swim Lane Diagram
  • [H3] 7. Hierarchy Diagram
  • [H3] 8. Mind Map
  • [H3] 9. Schematic
  • [H3] 10. Journey Map
  • [H3] Try diagramming.
  • [H3] Meet Maggie.
  • [H3] Face your reality.
  • [H3] Diagram your reality.
  • [H3] Moving from why to what.
  • [H3] We work at different levels.
  • [H3] What are you making?
  • [H3] These levels deeply affect one another.
  • [H3] We make places.
  • [H3] There are spaces between the places we make.
  • [H3] Language matters.
  • [H3] Reduce linguistic insecurity.
  • [H3] Understand ontology.
  • [H3] Your ontology already exists.
  • [H3] Design with, not for.
  • [H3] Create a list of words you say.
  • [H3] Create a list of words you don’t say.
  • [H3] Words I don’t say in this eBook.
  • [H3] Define terms for outsiders.
  • [H3] Understand the past.
  • [H3] Think about nouns and verbs.
  • [H3] Think about relationships between nouns and verbs.
  • [H3] Watch out for options and opinions.
  • [H3] Opinions are like…
  • [H3] Admit where you are.
  • [H3] Meet Rasheed.
  • [H3] Control your vocabulary.
  • [H3] Choose a direction.
  • [H3] There’s distance between reality and your intent.
  • [H3] Goals are our lens on the world.
  • [H3] Progress is as important to measure as success.
  • [H3] Indicators help us measure progress.
  • [H3] Common indicators.
  • [H3] Use worksheets to mine data from people.
  • [H3] Baselines help us stay in touch with reality.
  • [H3] Flags tell us if we’re headed in the right direction.
  • [H3] Measurements have rhythm.
  • [H3] Fuzzy is normal.
  • [H3] Meet Jim.
  • [H3] Set your goals.
  • [H3] Measure the distance.
  • [H3] There are many ways to structure things.
  • [H3] Taxonomy is how we arrange things.
  • [H3] We combine taxonomies to create unique forms.
  • [H3] Sorting is easier than deciding how to sort.
  • [H3] Classification can be exact or ambiguous.
  • [H3] Ambiguity costs clarity; exactitude costs flexibility.
  • [H3] Ambiguity hides in simplicity.
  • [H3] Facets are the lenses we use to classify.
  • [H3] Identify facets.
  • [H3] Humans are complex.
  • [H3] The way you organize things says a lot about you.
  • [H3] Taxonomies can be hierarchical or heterarchical.
  • [H3] Taxonomies can be sequential.
  • [H3] Hypertexts bridge taxonomies.
  • [H3] Most things need a mix of taxonomic approaches.
  • [H3] Meet Joan
  • [H3] Play with Structure
  • [H3] Learn these patterns.
  • [H3] Adjustments are a part of reality.
  • [H3] The sum is greater than its parts.
  • [H3] It’s easy to reach agreement alone.
  • [H3] Argue about discuss it until it’s clear.
  • [H3] If it isn’t under the floorboards, it’s a façade.
  • [H3] We serve many masters.
  • [H3] Make room for information architecture.
  • [H3] “Hey, nice IA!” — said no one, ever.
  • [H3] Be the filter, not the grounds.
  • [H3] This is hard.
  • [H3] It’s far more rewarding than hard.
  • [H3] Meet Abby.
  • [H3] Make sense yet?

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Anchor Type Juice
by Abby Covert External Passing Juice
Table of Contents Internal Passing Juice
Indexed Lexicon Internal Passing Juice
IA Resources Internal Passing Juice
Buy the Book External Passing Juice
Dedication Internal Passing Juice
About this book Internal Passing Juice
Introduction Internal Passing Juice
Acknowledgements Internal Passing Juice
Chapter 1: Identify the Mess Internal Passing Juice
Messes are made of information and people. Internal Passing Juice
It’s hard to shine a light on the messes we face. Internal Passing Juice
Information architecture is all around you. Internal Passing Juice
Things may change; the messes stay the same. Internal Passing Juice
People architect information. Internal Passing Juice
Knowledge is complex. Internal Passing Juice
What’s information? Internal Passing Juice
Information is not data or content. Internal Passing Juice
Information is architected to serve different needs. Internal Passing Juice
Users are complex. Internal Passing Juice
Stakeholders are complex. Internal Passing Juice
To do is to know. Internal Passing Juice
Meet Carl. Internal Passing Juice
It’s your turn. Internal Passing Juice
Draw your mess. Internal Passing Juice
Chapter 2: State your Intent Internal Passing Juice
Intent is language. Internal Passing Juice
Good is in the eye of the beholder. Internal Passing Juice
Meaning can get lost in translation. Internal Passing Juice
Who matters? Internal Passing Juice
Language is the material of intent. Internal Passing Juice
Meet Karen. Internal Passing Juice
State your intent. Internal Passing Juice
Choose your words. Internal Passing Juice
Chapter 3: Face Reality Internal Passing Juice
By facing reality, we can find solutions. Internal Passing Juice
Reality involves many players. Internal Passing Juice
Reality involves many factors. Internal Passing Juice
Reality happens across channels and contexts. Internal Passing Juice
Reality has many intersections. Internal Passing Juice
Reality doesn’t always fit existing patterns. Internal Passing Juice
Objects let us have deeper conversations about reality. Internal Passing Juice
Start with scope and scale. Internal Passing Juice
Timescale matters. Internal Passing Juice
Rhetoric matters. Internal Passing Juice
Architecture before design. Internal Passing Juice
Keep it tidy. Internal Passing Juice
Expand your toolbox. Internal Passing Juice
1. Block Diagram Internal Passing Juice
2. Flow Diagram Internal Passing Juice
3. Gantt Chart Internal Passing Juice
4. Quadrant Diagram Internal Passing Juice
5. Venn Diagram Internal Passing Juice
6. Swim Lane Diagram Internal Passing Juice
7. Hierarchy Diagram Internal Passing Juice
8. Mind Map Internal Passing Juice
9. Schematic Internal Passing Juice
10. Journey Map Internal Passing Juice
Try diagramming. Internal Passing Juice
Meet Maggie. Internal Passing Juice
Face your reality. Internal Passing Juice
Diagram your reality. Internal Passing Juice
Chapter 4: Choose a Direction Internal Passing Juice
We work at different levels. Internal Passing Juice
These levels deeply affect one another. Internal Passing Juice
We make places. Internal Passing Juice
There are spaces between the places we make. Internal Passing Juice
Language matters. Internal Passing Juice
Reduce linguistic insecurity. Internal Passing Juice
Understand ontology. Internal Passing Juice
Your ontology already exists. Internal Passing Juice
Create a list of words you say. Internal Passing Juice
Words I don’t say in this eBook. Internal Passing Juice
Define terms for outsiders. Internal Passing Juice
Understand the past. Internal Passing Juice
Think about nouns and verbs. Internal Passing Juice
Think about relationships between nouns and verbs. Internal Passing Juice
Watch out for options and opinions. Internal Passing Juice
Opinions are like… Internal Passing Juice
Admit where you are. Internal Passing Juice
Meet Rasheed. Internal Passing Juice
Control your vocabulary. Internal Passing Juice
Choose a direction. Internal Passing Juice
Chapter 5: Measure the Distance Internal Passing Juice
There’s distance between reality and your intent. Internal Passing Juice
Goals are our lens on the world. Internal Passing Juice
Progress is as important to measure as success. Internal Passing Juice
Indicators help us measure progress. Internal Passing Juice
Common indicators. Internal Passing Juice
Use worksheets to mine data from people. Internal Passing Juice
Baselines help us stay in touch with reality. Internal Passing Juice
Flags tell us if we’re headed in the right direction. Internal Passing Juice
Measurements have rhythm. Internal Passing Juice
Fuzzy is normal. Internal Passing Juice
Meet Jim. Internal Passing Juice
Set your goals. Internal Passing Juice
Measure the distance. Internal Passing Juice
Chapter 6: Play with Structure Internal Passing Juice
There are many ways to structure things. Internal Passing Juice
Taxonomy is how we arrange things. Internal Passing Juice
We combine taxonomies to create unique forms. Internal Passing Juice
Sorting is easier than deciding how to sort. Internal Passing Juice
Classification can be exact or ambiguous. Internal Passing Juice
Ambiguity costs clarity; exactitude costs flexibility. Internal Passing Juice
Ambiguity hides in simplicity. Internal Passing Juice
Facets are the lenses we use to classify. Internal Passing Juice
Identify facets. Internal Passing Juice
Humans are complex. Internal Passing Juice
The way you organize things says a lot about you. Internal Passing Juice
Taxonomies can be hierarchical or heterarchical. Internal Passing Juice
Taxonomies can be sequential. Internal Passing Juice
Hypertexts bridge taxonomies. Internal Passing Juice
Most things need a mix of taxonomic approaches. Internal Passing Juice
Meet Joan Internal Passing Juice
Play with Structure Internal Passing Juice
Learn these patterns. Internal Passing Juice
Chapter 7: Prepare to Adjust Internal Passing Juice
Adjustments are a part of reality. Internal Passing Juice
The sum is greater than its parts. Internal Passing Juice
It’s easy to reach agreement alone. Internal Passing Juice
Argue about discuss it until it’s clear. Internal Passing Juice
If it isn’t under the floorboards, it’s a façade. Internal Passing Juice
We serve many masters. Internal Passing Juice
Make room for information architecture. Internal Passing Juice
“Hey, nice IA!” — said no one, ever. Internal Passing Juice
Be the filter, not the grounds. Internal Passing Juice
This is hard. Internal Passing Juice
Meet Abby. Internal Passing Juice
Make sense yet? Internal Passing Juice

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