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How to Make Sense of Any Mess

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How to Make Sense of Any Mess

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Information Architecture for Everybody. Based on a book by Information Architect, Abby Covert.

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H1 H2 H3 H4 H5 H6
1 9 130 0 0 0
  • [H1] HOW TO MAKE SENSE OF ANY MESS
  • [H2] by Abby Covert
  • [H2] Front Matter
  • [H2] Chapter 1: Identify the Mess
  • [H2] Chapter 2: State your Intent
  • [H2] Chapter 3: Face Reality
  • [H2] Chapter 4: Choose a Direction
  • [H2] Chapter 5: Measure the Distance
  • [H2] Chapter 6: Play with Structure
  • [H2] Chapter 7: Prepare to Adjust
  • [H3] Dedication
  • [H3] About this book
  • [H3] Introduction
  • [H3] Acknowledgements
  • [H3] Messes are made of information and people.
  • [H3] It’s hard to shine a light on the messes we face.
  • [H3] Information architecture is all around you.
  • [H3] Things may change; the messes stay the same.
  • [H3] People architect information.
  • [H3] Every thing is complex.
  • [H3] Knowledge is complex.
  • [H3] Every thing has information.
  • [H3] What’s information?
  • [H3] Information is not data or content.
  • [H3] Information is architected to serve different needs.
  • [H3] Users are complex.
  • [H3] Stakeholders are complex.
  • [H3] To do is to know.
  • [H3] Meet Carl.
  • [H3] It’s your turn.
  • [H3] Draw your mess.
  • [H3] Intent is language.
  • [H3] What is good?
  • [H3] Good is in the eye of the beholder.
  • [H3] Looking good versus being good.
  • [H3] Meaning can get lost in translation.
  • [H3] Who matters?
  • [H3] Start with why.
  • [H3] What before how.
  • [H3] How varies widely.
  • [H3] Why, what, and how are deeply interrelated.
  • [H3] Language is the material of intent.
  • [H3] Meet Karen.
  • [H3] State your intent.
  • [H3] Choose your words.
  • [H3] By facing reality, we can find solutions.
  • [H3] Reality involves many players.
  • [H3] Reality involves many factors.
  • [H3] Reality happens across channels and contexts.
  • [H3] Reality has many intersections.
  • [H3] Reality doesn’t always fit existing patterns.
  • [H3] Objects let us have deeper conversations about reality.
  • [H3] Start with scope and scale.
  • [H3] Timescale matters.
  • [H3] Rhetoric matters.
  • [H3] Architecture before design.
  • [H3] Keep it tidy.
  • [H3] Expand your toolbox.
  • [H3] 1. Block Diagram
  • [H3] 2. Flow Diagram
  • [H3] 3. Gantt Chart
  • [H3] 4. Quadrant Diagram
  • [H3] 5. Venn Diagram
  • [H3] 6. Swim Lane Diagram
  • [H3] 7. Hierarchy Diagram
  • [H3] 8. Mind Map
  • [H3] 9. Schematic
  • [H3] 10. Journey Map
  • [H3] Try diagramming.
  • [H3] Meet Maggie.
  • [H3] Face your reality.
  • [H3] Diagram your reality.
  • [H3] Moving from why to what.
  • [H3] We work at different levels.
  • [H3] What are you making?
  • [H3] These levels deeply affect one another.
  • [H3] We make places.
  • [H3] There are spaces between the places we make.
  • [H3] Language matters.
  • [H3] Reduce linguistic insecurity.
  • [H3] Understand ontology.
  • [H3] Your ontology already exists.
  • [H3] Design with, not for.
  • [H3] Create a list of words you say.
  • [H3] Create a list of words you don’t say.
  • [H3] Words I don’t say in this eBook.
  • [H3] Define terms for outsiders.
  • [H3] Understand the past.
  • [H3] Think about nouns and verbs.
  • [H3] Think about relationships between nouns and verbs.
  • [H3] Watch out for options and opinions.
  • [H3] Opinions are like…
  • [H3] Admit where you are.
  • [H3] Meet Rasheed.
  • [H3] Control your vocabulary.
  • [H3] Choose a direction.
  • [H3] There’s distance between reality and your intent.
  • [H3] Goals are our lens on the world.
  • [H3] Progress is as important to measure as success.
  • [H3] Indicators help us measure progress.
  • [H3] Common indicators.
  • [H3] Use worksheets to mine data from people.
  • [H3] Baselines help us stay in touch with reality.
  • [H3] Flags tell us if we’re headed in the right direction.
  • [H3] Measurements have rhythm.
  • [H3] Fuzzy is normal.
  • [H3] Meet Jim.
  • [H3] Set your goals.
  • [H3] Measure the distance.
  • [H3] There are many ways to structure things.
  • [H3] Taxonomy is how we arrange things.
  • [H3] We combine taxonomies to create unique forms.
  • [H3] Sorting is easier than deciding how to sort.
  • [H3] Classification can be exact or ambiguous.
  • [H3] Ambiguity costs clarity; exactitude costs flexibility.
  • [H3] Ambiguity hides in simplicity.
  • [H3] Facets are the lenses we use to classify.
  • [H3] Identify facets.
  • [H3] Humans are complex.
  • [H3] The way you organize things says a lot about you.
  • [H3] Taxonomies can be hierarchical or heterarchical.
  • [H3] Taxonomies can be sequential.
  • [H3] Hypertexts bridge taxonomies.
  • [H3] Most things need a mix of taxonomic approaches.
  • [H3] Meet Joan
  • [H3] Play with Structure
  • [H3] Learn these patterns.
  • [H3] Adjustments are a part of reality.
  • [H3] The sum is greater than its parts.
  • [H3] It’s easy to reach agreement alone.
  • [H3] Argue about discuss it until it’s clear.
  • [H3] If it isn’t under the floorboards, it’s a façade.
  • [H3] We serve many masters.
  • [H3] Make room for information architecture.
  • [H3] “Hey, nice IA!” — said no one, ever.
  • [H3] Be the filter, not the grounds.
  • [H3] This is hard.
  • [H3] It’s far more rewarding than hard.
  • [H3] Meet Abby.
  • [H3] Make sense yet?

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Anchor Type Juice
by Abby Covert Externo Passing Juice
Table of Contents Interno Passing Juice
Indexed Lexicon Interno Passing Juice
IA Resources Interno Passing Juice
Buy the Book Externo Passing Juice
Dedication Interno Passing Juice
About this book Interno Passing Juice
Introduction Interno Passing Juice
Acknowledgements Interno Passing Juice
Chapter 1: Identify the Mess Interno Passing Juice
Messes are made of information and people. Interno Passing Juice
It’s hard to shine a light on the messes we face. Interno Passing Juice
Information architecture is all around you. Interno Passing Juice
Things may change; the messes stay the same. Interno Passing Juice
People architect information. Interno Passing Juice
Knowledge is complex. Interno Passing Juice
What’s information? Interno Passing Juice
Information is not data or content. Interno Passing Juice
Information is architected to serve different needs. Interno Passing Juice
Users are complex. Interno Passing Juice
Stakeholders are complex. Interno Passing Juice
To do is to know. Interno Passing Juice
Meet Carl. Interno Passing Juice
It’s your turn. Interno Passing Juice
Draw your mess. Interno Passing Juice
Chapter 2: State your Intent Interno Passing Juice
Intent is language. Interno Passing Juice
Good is in the eye of the beholder. Interno Passing Juice
Meaning can get lost in translation. Interno Passing Juice
Who matters? Interno Passing Juice
Language is the material of intent. Interno Passing Juice
Meet Karen. Interno Passing Juice
State your intent. Interno Passing Juice
Choose your words. Interno Passing Juice
Chapter 3: Face Reality Interno Passing Juice
By facing reality, we can find solutions. Interno Passing Juice
Reality involves many players. Interno Passing Juice
Reality involves many factors. Interno Passing Juice
Reality happens across channels and contexts. Interno Passing Juice
Reality has many intersections. Interno Passing Juice
Reality doesn’t always fit existing patterns. Interno Passing Juice
Objects let us have deeper conversations about reality. Interno Passing Juice
Start with scope and scale. Interno Passing Juice
Timescale matters. Interno Passing Juice
Rhetoric matters. Interno Passing Juice
Architecture before design. Interno Passing Juice
Keep it tidy. Interno Passing Juice
Expand your toolbox. Interno Passing Juice
1. Block Diagram Interno Passing Juice
2. Flow Diagram Interno Passing Juice
3. Gantt Chart Interno Passing Juice
4. Quadrant Diagram Interno Passing Juice
5. Venn Diagram Interno Passing Juice
6. Swim Lane Diagram Interno Passing Juice
7. Hierarchy Diagram Interno Passing Juice
8. Mind Map Interno Passing Juice
9. Schematic Interno Passing Juice
10. Journey Map Interno Passing Juice
Try diagramming. Interno Passing Juice
Meet Maggie. Interno Passing Juice
Face your reality. Interno Passing Juice
Diagram your reality. Interno Passing Juice
Chapter 4: Choose a Direction Interno Passing Juice
We work at different levels. Interno Passing Juice
These levels deeply affect one another. Interno Passing Juice
We make places. Interno Passing Juice
There are spaces between the places we make. Interno Passing Juice
Language matters. Interno Passing Juice
Reduce linguistic insecurity. Interno Passing Juice
Understand ontology. Interno Passing Juice
Your ontology already exists. Interno Passing Juice
Create a list of words you say. Interno Passing Juice
Words I don’t say in this eBook. Interno Passing Juice
Define terms for outsiders. Interno Passing Juice
Understand the past. Interno Passing Juice
Think about nouns and verbs. Interno Passing Juice
Think about relationships between nouns and verbs. Interno Passing Juice
Watch out for options and opinions. Interno Passing Juice
Opinions are like… Interno Passing Juice
Admit where you are. Interno Passing Juice
Meet Rasheed. Interno Passing Juice
Control your vocabulary. Interno Passing Juice
Choose a direction. Interno Passing Juice
Chapter 5: Measure the Distance Interno Passing Juice
There’s distance between reality and your intent. Interno Passing Juice
Goals are our lens on the world. Interno Passing Juice
Progress is as important to measure as success. Interno Passing Juice
Indicators help us measure progress. Interno Passing Juice
Common indicators. Interno Passing Juice
Use worksheets to mine data from people. Interno Passing Juice
Baselines help us stay in touch with reality. Interno Passing Juice
Flags tell us if we’re headed in the right direction. Interno Passing Juice
Measurements have rhythm. Interno Passing Juice
Fuzzy is normal. Interno Passing Juice
Meet Jim. Interno Passing Juice
Set your goals. Interno Passing Juice
Measure the distance. Interno Passing Juice
Chapter 6: Play with Structure Interno Passing Juice
There are many ways to structure things. Interno Passing Juice
Taxonomy is how we arrange things. Interno Passing Juice
We combine taxonomies to create unique forms. Interno Passing Juice
Sorting is easier than deciding how to sort. Interno Passing Juice
Classification can be exact or ambiguous. Interno Passing Juice
Ambiguity costs clarity; exactitude costs flexibility. Interno Passing Juice
Ambiguity hides in simplicity. Interno Passing Juice
Facets are the lenses we use to classify. Interno Passing Juice
Identify facets. Interno Passing Juice
Humans are complex. Interno Passing Juice
The way you organize things says a lot about you. Interno Passing Juice
Taxonomies can be hierarchical or heterarchical. Interno Passing Juice
Taxonomies can be sequential. Interno Passing Juice
Hypertexts bridge taxonomies. Interno Passing Juice
Most things need a mix of taxonomic approaches. Interno Passing Juice
Meet Joan Interno Passing Juice
Play with Structure Interno Passing Juice
Learn these patterns. Interno Passing Juice
Chapter 7: Prepare to Adjust Interno Passing Juice
Adjustments are a part of reality. Interno Passing Juice
The sum is greater than its parts. Interno Passing Juice
It’s easy to reach agreement alone. Interno Passing Juice
Argue about discuss it until it’s clear. Interno Passing Juice
If it isn’t under the floorboards, it’s a façade. Interno Passing Juice
We serve many masters. Interno Passing Juice
Make room for information architecture. Interno Passing Juice
“Hey, nice IA!” — said no one, ever. Interno Passing Juice
Be the filter, not the grounds. Interno Passing Juice
This is hard. Interno Passing Juice
Meet Abby. Interno Passing Juice
Make sense yet? Interno Passing Juice

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chapter 7
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