bucher-suter.com

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Smart Omnichannel Contact Center Solutions | Bucher + Suter

 Generato il Aprile 04 2026 00:33 AM

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SEO Content

Title

Smart Omnichannel Contact Center Solutions | Bucher + Suter

Lunghezza : 59

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Description

Industry leading solutions for Webex, Cisco Contact Center and the world's most popular enterprise applications and CRMs.

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Proprieta Contenuto
locale en_US
type website
title Smart Omnichannel Contact Center Solutions | Bucher + Suter
description Industry leading solutions for Webex, Cisco Contact Center and the world's most popular enterprise applications and CRMs.
url https://www.bucher-suter.com/
site_name Bucher + Suter
updated_time 2026-01-29T09:28:24+01:00
image https://www.bucher-suter.com/wp-content/uploads/2022/05/Logo-BucherSuter-Text-RGB.png
image:secure_url https://www.bucher-suter.com/wp-content/uploads/2022/05/Logo-BucherSuter-Text-RGB.png
image:width 1115
image:height 517
image:alt Bucher + Suter logo
image:type image/png

Headings

H1 H2 H3 H4 H5 H6
1 15 33 0 0 0
  • [H1] Customer solutionsdesigned to enableoutstanding CX
  • [H2] Bucher + Suter
  • [H2] Trusted by
  • [H2] b+s Connects: Finish Strong
  • [H2] What we offer
  • [H2] Our Portfolio
  • [H2] Enterprise Application and CRM Integration Contact Center Solutions
  • [H2] Case Studies
  • [H2] Recent Posts
  • [H2] All
  • [H2] Blog
  • [H2] News
  • [H2] Events
  • [H2] Our Trailblazer Community | Salesforce User Group
  • [H2] Enterprise Software Utilization: Where the ROI Case Quietly Breaks Down 
  • [H2] Let’s talk!
  • [H3] With 40+ years of experience, we specialize in collaboration, omnichannel contact centers, conversational AI, and top-tier CRM integrations for Cisco platforms like Webex. We’re proud to be leading partners of Cisco and Salesforce.
  • [H3]
  • [H3] Talk to us 
  • [H3] CRM Solutions
  • [H3] Your customers are our customers too
  • [H3] SAP and SAP C4C Integration
  • [H3] Siebel and Oracle Service Cloud Integration
  • [H3] ServiceNow Integration
  • [H3] Salesforce Integration
  • [H3] Salesforce Voice Integration
  • [H3] European on-premise Contact Center
  • [H3] European Private Cloud Contact Center
  • [H3] Conversational AI
  • [H3] Agent Desktop Strategy
  • [H3] Supervisor Management Console
  • [H3] Customer Service for Health Insurance
  • [H3] Bluebeam, a leader in construction software, transitioned from an on-premise deployment to Webex Contact Center with Bucher + Suter’s help. The move to cloud-based communications improved scalability, enhanced customer service, and positioned Bluebeam for continued growth. Our collaboration with Bluebeam was recognized with the Webex Dynamic Duo 2025 award.
  • [H3] Republic Services employs more than 33,000 people across 90 recycling centers in the United States. Its 16 million customers generate over 12,000,000 calls per year. With an annual return-on-investment (ROI) of well over $500,000 per year, the b+s Connects for Salesforce implementation created millions of dollars in savings.
  • [H3] AOK Nordost is ushering in a new era of digital customer service thanks to state-of-the-art contact center technology. With the goal of building a flexible, scalable, and highly available service center platform while reducing fixed costs, AOK Nordost is writing a new chapter in its success story, together with Bucher + Suter.
  • [H3] We teamed up with Frost & Sullivan and our customer, Valeris (formerly Mercalis), to learn how they’re leveraging technology in the contact center to enhance their customer engagement and differentiate in the healthcare market.
  • [H3] Helvetia is transitioning its contact center to the cloud with Webex Contact Center, aiming for enhanced customer engagement through GPT-based bots and Salesforce integration. The partnership with Bucher + Suter is key to navigating hurdles, with a focus on improving agent and customer experiences.
  • [H3] Swiss Post has enhanced its customer service through a long-standing partnership with Bucher + Suter, integrating cutting-edge technology like conversational AI voicebots. This collaboration has led to improved customer satisfaction and operational efficiency, with plans to transition to Cisco’s Webex Contact Center for future scalability and service quality.
  • [H3] SBK, one of Germany’s largest health insurance funds, has significantly improved its customer service with Bucher + Suter’s Cloud Contact Center, achieving multi-award-winning status through process and cost optimizations. This transformation was enabled by a comprehensive solution from the b+s Private Cloud, meeting strict data protection standards and enhancing operational effectiveness.
  • [H3] A leading global insurer has revolutionized its customer service by implementing AI-supported voice service, reducing Average Handle Time by 27% and automating 15 million customer dialogues. In partnership with Bucher + Suter, the insurer leveraged voice AI technology to meet rigorous requirements for scalability, security, and integration.
  • [H3] Innovation is what helps us and the contact center industry at large keep pace with the our customers’ changing expectations! We were delighted to have our commitment to innovation recognized not once but twice in 2021 by Salesforce, one of our closest partners. Together with our customer Daktronics, Bucher + Suter won an Innovation Award for our approach to providing better contact center customer service, fast.
  • [H3] Thurgauer Kantonal Bank (TKB) implemented a cloud solution for its advisory center with Bucher + Suter, ensuring security, compliance, and high performance. Launched in 2016, this project was among the first of its kind in the Swiss banking sector. The solution includes intelligent call routing, voice recording, and a highly available, redundant system hosted within Switzerland.
  • [H3] Since 2006, Coop has transformed its contact center with Bucher + Suter, unifying service channels to boost efficiency and enhance customer experiences. With Cisco UCCE and b+s Connects, Coop now delivers 24/7 omnichannel support, equipping agents to serve customers faster and smarter.
  • [H3] USA
  • [H3] Switzerland
  • [H3] Germany
  • [H3] Denver, USA
  • [H3] Bern, Switzerland
  • [H3] Bensheim, Germany

Images

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Text/HTML Ratio

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In-page links

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Anchor Type Juice
Sustainability Interno Passing Juice
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Talk to us  Interno Passing Juice
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Customer Case Study Bluebeam Interno Passing Juice
Customer Case Study Republic Services Interno Passing Juice
Customer Case Study AOK Nordost Interno Passing Juice
Customer Case Study Valeris Interno Passing Juice
Customer Handout Helvetia Interno Passing Juice
Customer Case Study Swiss Post Interno Passing Juice
Customer Case Study SBK Interno Passing Juice
Customer Case Study Global Insurer Interno Passing Juice
Customer Case Study Daktronics Interno Passing Juice
Customer Case Study TKB Interno Passing Juice
Customer Case Study Coop Interno Passing Juice
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SEO Keywords

Keywords Cloud

service bucher study center customer case integration salesforce cloud suter

Consistenza Keywords

Keyword Contenuto Title Keywords Description Headings
customer 27
center 24
service 14
bucher 13
case 11

Usabilita

Url

Dominio : bucher-suter.com

Lunghezza : 16

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