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Kapiche | Customer Intelligence for CX, Support and Product Teams

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Kapiche | Customer Intelligence for CX, Support and Product Teams

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Customer intelligence for CX, support and product teams who need to understand their customers accross more than just surveys. Analyze 100% of customer conversations to prevent churn and accelerate growth.

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Proprieta	Contenuto
type	website
title	Kapiche \| Customer Intelligence for CX, Support and Product Teams
description	Customer intelligence for CX, support and product teams who need to understand their customers accross more than just surveys. Analyze 100% of customer conversations to prevent churn and accelerate growth.
image	https://framerusercontent.com/assets/hZsF5yXYGtbet4fT7DXbiHubM.png
url	https://www.kapiche.com/

Headings

H1	H2	H3	H4	H5	H6
17	15	30	420	32	7

[H1] Your customer conversations
[H1] live everywhere. We bring them all together with integrations like these.
[H1] Your customer conversations live everywhere. We bring them all together with these integrations.
[H1]
[H1] Your customer conversations live everywhere. We bring them all together with these integrations.
[H1]
[H1] to strategic revenue driver
[H1] The intelligence layer your customer
[H1] tech stack has been missing
[H1] The intelligence layer your customer
[H1] tech stack has been missing
[H1] The intelligence layer your customer tech stack has been missing
[H1] #1 Feedback Analytics Platform in Australia
[H1] #1 Feedback Analytics Platform in Australia
[H1] Infrastructure for customer-centric leaders who act on intelligence, not instinct.
[H1] Infrastructure for customer-centric leaders who act on intelligence, not instinct.
[H1] Infrastructure for customer-centric leaders who act on intelligence, not instinct.
[H2] Stop waiting for CX surveys. Analyze 100% of customer conversations with AI.
[H2] Stop waiting for CX surveys. Analyze 100% of customer conversations with AI.
[H2] Stop waiting for CX surveys. Analyze 100% of customer conversations with AI.
[H2] Connect to your existing customer tech stack for always-on, real-time customer intelligence
[H2] Connect to your existing customer tech stack for always-on, real-time customer intelligence
[H2] Connect to your existing customer tech stack for always-on, real-time customer intelligence
[H2] Taking CX from "feel-good fluff" to strategic revenue driver
[H2] Taking CX from "feel-good fluff" to strategic revenue driver
[H2] Taking CX from "feel-good fluff"
[H2] CX and Support leaders love how Kapiche transforms conversations into strategic advantage
[H2] CX and Support leaders love how Kapiche transforms conversations into strategic advantage
[H2] CX and Support leaders love how Kapiche transforms conversations into strategic advantage
[H2] See every customer signalacross every customer conversation
[H2] See every customer signal across every customer conversation
[H2] See every customer signal across every customer conversation
[H3] Zero Blind Spots
[H3] Zero Blind Spots
[H3] AI That Structures the Chaos
[H3] AI That Structures the Chaos
[H3] AI That Structures the Chaos
[H3] Intelligence That Drives Action
[H3] Intelligence That Drives Action
[H3] Intelligence That Drives Action
[H3] ROI You Can Measure
[H3] ROI You Can Measure
[H3] How PEXA Saved 3 Team Members 3 Days a Month with AI-Powered VoC Insights
[H3] How PEXA Saved 3 Team Members 3 Days a Month with AI-Powered VoC Insights
[H3] How RAC WA uses Kapiche to understand members and wow stakeholders
[H3] How RAC WA uses Kapiche to understand members and wow stakeholders
[H3] How Reflections Holidays quantified the financial impact of 1 NPS point
[H3] How Reflections Holidays quantified the financial impact of 1 NPS point
[H3] How PEXA Cut 3 Days a Month Using AI Insights
[H3] How RAC WA uses Kapiche to understand members and stakeholders
[H3] How Reflections Holidays quantified the financial impact of 1 NPS point
[H3] Product
[H3] Product
[H3] Product
[H3] Solution
[H3] Solution
[H3] Kapiche vs.
[H3] Kapiche vs.
[H3] Resources
[H3] Resources
[H3] Company
[H3] Company
[H4] Unify and analyze 100% of customer conversations across support, social, surveys, reviews, and every channel, turning scattered feedback into strategic intelligence and operational insights in real-time.
[H4] Kapiche conversational intelligence brings together and analyzes 100% of conversations across your existing customer experience and customer support tech stack, in real-time.
[H4] Kapiche conversational intelligence brings together and analyzes 100% of conversations across your existing customer experience and customer support tech stack, in real-time.
[H4] Predict customer outcomes, automate operations, prove measurable ROI, and unite teams around unified intelligence. Finally, the science CX deserves.
[H4] Predict customer outcomes, automate operations, prove measurable ROI, and unite teams around unified intelligence. Finally, the science CX deserves.
[H4] Predict churn before it happens—accurately identify at-risk customers from conversation patterns
[H4] Predict churn before it happens - accurately identify at-risk customers from conversation patterns
[H4] Predict churn before it happens - accurately identify at-risk customers from conversation patterns
[H4] Cut costs without compromise—automate QA and predict escalations with 89% accuracy.
[H4] Cut costs without compromise - automate QA and predict escalations with 89% accuracy.
[H4] Cut costs without compromise - automate QA and predict escalations with 89% accuracy.
[H4] Prove CX ROI with hard numbers—connect conversation intelligence directly to business metrics
[H4] Prove CX ROI with hard numbers - connect conversation intelligence directly to business metrics
[H4] Prove CX ROI with hard numbers - connect conversation intelligence directly to business metrics
[H4] Unite your entire customer organization —break down silos with smarter shared customer intelligence
[H4] Unite your entire customer organization - break down silos with smarter shared customer intelligence
[H4] Unite your entire customer organization - break down silos with smarter shared customer intelligence
[H4] Predict customer outcomes, automate operations, prove measurable ROI, and unite teams around unified intelligence. Finally, the science CX deserves.
[H4] Here's how it works across your existing customer platforms.
[H4] Integrate with Kapiche and analyze 100% of customer conversations across every channel, not just the 5% who fill out surveys. No more departmental data silos or missed customer signals.
[H4] Integrate with Kapiche and analyze 100% of customer conversations across every channel, not just the 5% who fill out surveys. No more departmental data silos or missed customer signals.
[H4] Integrate with Kapiche and analyze 100% of customer conversations across every channel, not just the 5% who fill out surveys. No more departmental data silos or missed customer signals.
[H4] Kapiche’s intelligence engine turns messy conversations into structured insights , like reason for contact, satisfaction, and eCSAT, so you can compare apples with apples across every channel.
[H4] Kapiche’s intelligence engine turns messy conversations into structured insights , like reason for contact, satisfaction, and eCSAT, so you can compare apples with apples across every channel.
[H4] Insights arrive in the right format for the right people — product feedback for Product, QA reporting for Support, and board-ready summaries for Executives.
[H4] Insights arrive in the right format for the right people — product feedback for Product, QA reporting for Support, and board-ready summaries for Executives.
[H4] Insights arrive in the right format for the right people, product feedback for Product, QA reporting for Support, and board-ready summaries for Executives.
[H4] Track direct improvements in metrics that matter most - reduced customer effort, weeks-to-hours insight delivery, measurable impact on churn and retention, plus more productive and efficient support teams.
[H4] Track direct improvements in metrics that matter most - reduced customer effort, weeks-to-hours insight delivery, measurable impact on churn and retention, plus more productive and efficient support teams.
[H4] Trusted by top-tier teams worldwide
[H4] Trusted by top-tier teams worldwide
[H4] Taking CX from 'feel-good fluff'to hard science and measurable ROI
[H4] Trusted by top-tier teams worldwide
[H4] Taking CX from 'feel-good fluff'to hard science and measurable ROI
[H4] Customer-centric trailblazers love Kapiche.
[H4] Steven Hill
[H4] Senior Manager Voice of Customer, RACWA
[H4] “Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
[H4] Steven Hill
[H4] Senior Manager Voice of Customer, RACWA
[H4] “Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
[H4] CX Strategy Manager
[H4] Insurance
[H4] "Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
[H4] CX Strategy Manager
[H4] Insurance
[H4] "Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
[H4] Director of Guest Intelligence
[H4] Travel & Tourism
[H4] "Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
[H4] Director of Guest Intelligence
[H4] Travel & Tourism
[H4] "Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] Director of Insights & Engagement
[H4] Technology
[H4] "Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
[H4] Director of Insights & Engagement
[H4] Technology
[H4] "Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
[H4] Matthew Hann
[H4] Sn Marketing Manager, Reflections Holidays
[H4] "Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
[H4] Matthew Hann
[H4] Sn Marketing Manager, Reflections Holidays
[H4] "Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
[H4] Director of Customer Insights,
[H4] Retail & eCommerce
[H4] "We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
[H4] Director of Customer Insights,
[H4] Retail & eCommerce
[H4] "We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] “Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] “Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
[H4] Head of CX
[H4] Banking & Financial Services
[H4] “What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
[H4] Head of CX
[H4] Banking & Financial Services
[H4] “What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
[H4] Director of Support
[H4] Insurance
[H4] "We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
[H4] Director of Support
[H4] Insurance
[H4] "We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
[H4] Head of Customer Experience & Insights
[H4] Global Logistics Company
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Head of Customer Experience & Insights
[H4] Global Logistics Company
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Steven Hill
[H4] Senior Manager VoC, RACWA
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Steven Hill
[H4] Senior Manager VoC, RACWA
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] VOC and Insights Manager
[H4] Logistics & Transportation
[H4] "Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
[H4] VOC and Insights Manager
[H4] Logistics & Transportation
[H4] "Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
[H4] VoC Lead
[H4] Travel & Tourism
[H4] "After reviewing Kapiche against other solutions in the market, the depth and clarity of insights clearly stood out. The flexibility of the analytical framework and AI-driven outputs have significantly strengthened our overall insight capability."
[H4] VoC Lead
[H4] Travel & Tourism
[H4] "After reviewing Kapiche against other solutions in the market, the depth and clarity of insights clearly stood out. The flexibility of the analytical framework and AI-driven outputs have significantly strengthened our overall insight capability."
[H4] VOC and Insights Manager
[H4] Logistics & Transportation
[H4] "Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
[H4] VOC and Insights Manager
[H4] Logistics & Transportation
[H4] "Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
[H4] Head of Customer Experience & Insights
[H4] Global Logistics Company
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Head of Customer Experience & Insights
[H4] Global Logistics Company
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Director of Support
[H4] Insurance
[H4] "We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
[H4] Director of Support
[H4] Insurance
[H4] "We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
[H4] Head of CX
[H4] Banking & Financial Services
[H4] “What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
[H4] Head of CX
[H4] Banking & Financial Services
[H4] “What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] “Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] “Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
[H4] Steven Hill
[H4] Senior Manager Voice of Customer, RACWA
[H4] “Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
[H4] Steven Hill
[H4] Senior Manager Voice of Customer, RACWA
[H4] “Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
[H4] Director of Customer Insights,
[H4] Retail & eCommerce
[H4] "We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
[H4] Director of Customer Insights,
[H4] Retail & eCommerce
[H4] "We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
[H4] CX Strategy Manager
[H4] Insurance
[H4] "Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
[H4] CX Strategy Manager
[H4] Insurance
[H4] "Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
[H4] Matthew Hann
[H4] Sn Marketing Manager, Reflections Holidays
[H4] "Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
[H4] Matthew Hann
[H4] Sn Marketing Manager, Reflections Holidays
[H4] "Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Director of Insights & Engagement
[H4] Technology
[H4] "Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
[H4] Director of Insights & Engagement
[H4] Technology
[H4] "Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
[H4] Steven Hill
[H4] Senior Manager VoC, RACWA
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Steven Hill
[H4] Senior Manager VoC, RACWA
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Director of Guest Intelligence
[H4] Travel & Tourism
[H4] "Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
[H4] Director of Guest Intelligence
[H4] Travel & Tourism
[H4] "Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] VoC Lead
[H4] Travel & Tourism
[H4] "After reviewing Kapiche against other solutions in the market, the depth and clarity of insights clearly stood out. The flexibility of the analytical framework and AI-driven outputs have significantly strengthened our overall insight capability."
[H4] VoC Lead
[H4] Travel & Tourism
[H4] "After reviewing Kapiche against other solutions in the market, the depth and clarity of insights clearly stood out. The flexibility of the analytical framework and AI-driven outputs have significantly strengthened our overall insight capability."
[H4] Director of Customer Insights,
[H4] Retail & eCommerce
[H4] "We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] “Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
[H4] CX Strategy Manager
[H4] Insurance
[H4] "Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Steven Hill
[H4] Senior Manager Voice of Customer, RACWA
[H4] “Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
[H4] VOC and Insights Manager
[H4] Logistics & Transportation
[H4] "Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
[H4] Director of Guest Intelligence
[H4] Travel & Tourism
[H4] "Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
[H4] Director of Insights & Engagement
[H4] Technology
[H4] "Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
[H4] Head of CX
[H4] Banking & Financial Services
[H4] “What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] "Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
[H4] Tina Morell
[H4] General Manager, Customer Strategy & Experience Design
[H4] "We love that we now have Kapiche, and it is proving a real benefit to the NRMA. "
[H4] VoC Lead
[H4] Travel & Tourism
[H4] "After reviewing Kapiche against other solutions in the market, the depth and clarity of insights clearly stood out. The flexibility of the analytical framework and AI-driven outputs have significantly strengthened our overall insight capability."
[H4] Steven Hill
[H4] Senior Manager Voice of Customer, RACWA
[H4] “Perhaps most importantly, Kapiche has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately.”
[H4] CX Strategy Manager
[H4] Insurance
[H4] "Kapiche shows us exactly where customers are struggling, so we fix the right things. Since we started using it, we've aligned teams around real pain points instead of opinions, and our satisfaction scores prove it's working."
[H4] Head of CX
[H4] Retail & Ecommerce
[H4] "Kapiche revealed our real NPS drivers. That clarity got three VPs aligned and investing in what actually matters."
[H4] Haris Tajani
[H4] UX Researcher, Nextdoor
[H4] NPS is only valuable to Nextdoor because we have Kapiche telling us 'Why’.
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “Given how much people are enjoying seeing the insights from our customer feedback, I don't think it would fly if we stopped the reporting cadence of these valuable insights. Kapiche is now part of our BAU.”
[H4] Head of CX
[H4] Banking & Financial Services
[H4] “What normally would take me half a day now took me 5 minutes by using Kapiche. The stakeholder who required the information had no further questions after sharing the insights from Kapiche."
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] "Before Kapiche, we tracked NPS but couldn't justify CX investments. Now we make data-backed decisions that save money while improving the guest experience."
[H4] Tina Morell
[H4] General Manager, Customer Strategy & Experience Design
[H4] "We love that we now have Kapiche, and it is proving a real benefit to the NRMA. "
[H4] VOC and Insights Manager
[H4] Logistics & Transportation
[H4] "Kapiche proved our assumptions wrong. We thought pricing drove churn but turns out it was five other factors. Now our VoC team walks into meetings with data that actually changes decisions."
[H4] Director of Guest Intelligence
[H4] Travel & Tourism
[H4] "Kapiche turned our insights team from order-takers to strategic advisors. We went from taking weeks to deliver reports to answering business questions in hours—and suddenly everyone's listening."
[H4] VoC Lead
[H4] Travel & Tourism
[H4] "After reviewing Kapiche against other solutions in the market, the depth and clarity of insights clearly stood out. The flexibility of the analytical framework and AI-driven outputs have significantly strengthened our overall insight capability."
[H4] Emma Wu
[H4] Head of Insights & Engagement, PEXA
[H4] “What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes”
[H4] Matthew Hann
[H4] Snr Marketing Manager, Reflections Holidays
[H4] “Our CEO said, ‘So you’re telling me I can spend half a million dollars fixing a road at one park or spend a couple thousand across the whole network on kitchen utensils and drive better impact?’ That was game-changing for us.”
[H4] Director of Support
[H4] Insurance
[H4] "We take 600+ calls daily and our two quality coaches could only review a fraction. Now we analyze every single one. Complete visibility transformed our entire service model."
[H4] Director of Customer Insights,
[H4] Retail & eCommerce
[H4] "We went from 'that's nice' insights to 'we need to ask CI before we make this decision.' When you're able to interpret that and be the voice of the customer, that's gold. When that turns out to be true and they use it and make changes, it's hallelujah."
[H4] Steven Hill
[H4] Senior Manager VoC, RACWA
[H4] “Kapiche helped us to understand why our NPS was negative. It instantly pointed us to issues that, when fixed, increased our NPS by 4 points.
[H4] Director of Insights & Engagement
[H4] Technology
[H4] "Kapiche turned unstructured customer feedback into clear, quantified insights, making it easy to understand sentiment and identify key themes—even without predefined scores. It provided the clarity we needed to act on drivers of customer feedback."
[H4] Tina Morell
[H4] General Manager, Customer Strategy & Experience Design
[H4] "We love that we now have Kapiche, and it is proving a real benefit to the NRMA. "
[H4] VoC Lead
[H4] Travel & Tourism
[H4] "After reviewing Kapiche against other solutions in the market, the depth and clarity of insights clearly stood out. The flexibility of the analytical framework and AI-driven outputs have significantly strengthened our overall insight capability."
[H4] Discover how forward-thinking CX and support leaders are building competitive advantage with conversation intelligence.
[H4] Drowning in scattered feedback and time-consuming analysis, PEXA needed a better way to understand its customers. With Kapiche, they transformed their VoC program—going from spending three days a month on manual reporting to gaining powerful, AI-driven insights in minutes. Now, they uncover deeper customer trends faster, driving smarter decisions and making customer feedback a true competitive advantage
[H4] Emma Wu
[H4] Head of Insights & Engagement at PEXA
[H4] Drowning in scattered feedback and time-consuming analysis, PEXA needed a better way to understand its customers. With Kapiche, they transformed their VoC program—going from spending three days a month on manual reporting to gaining powerful, AI-driven insights in minutes. Now, they uncover deeper customer trends faster, driving smarter decisions and making customer feedback a true competitive advantage
[H4] Emma Wu
[H4] Head of Insights & Engagement at PEXA
[H4] Drowning in scattered feedback and time-consuming analysis, PEXA needed a better way to understand its customers. With Kapiche, they transformed their VoC program—going from spending three days a month on manual reporting to gaining powerful, AI-driven insights in minutes. Now, they uncover deeper customer trends faster, driving smarter decisions and making customer feedback a true competitive advantage
[H4] Emma Wu
[H4] Head of Insights & Engagement at PEXA
[H4] How PEXA Saved 3 Team Members 3 Days a Month with AI-Powered VoC Insights
[H4] How RAC WA uses Kapiche to understand members and stakeholders
[H4] How Reflections Holidays quantified the financial impact of 1 NPS point
[H4] How Reflections Holidays quantified the financial impact of 1 NPS point
[H4] Kapiche deploys in a day with enterprise-grade security. SOC 2 and CSA certified.
[H4] Kapiche deploys in a day with enterprise-grade security. SOC 2 and CSA certified.
[H4] Get a personalized demo of how conversation intelligence transforms your CX and support operations.
[H4] Get a personalized demo of how conversation intelligence transforms your CX and support operations
[H4] Book a Demo
[H4] Get a personalized demo of how conversation intelligence transforms your CX and support operations
[H4] The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
[H4] The conversation intelligence platform that analyzes every customer interaction to predict churn, improve operations, and prove ROI.
[H4] Subscribe to our newsletter
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[H4] Home
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[H4] Customer Stories
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[H4] Kapiche vs Chattermill
[H4] Kapiche vs Chattermill
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[H4] Kapiche vs Thematic
[H4] Kapiche vs Thematic
[H4] Kapiche vs Enterpret
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[H5] Predict churn before it happens - identify at-risk customers and emerging issues from conversations.
[H5] Automate QA across every interaction - replace manual reviews with AI that analyzes 100% of conversations.
[H5] Prove CX ROI with hard numbers - connect conversations to retention, efficiency, and revenue.
[H5] CONNECT
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customer	78
kapiche	72
insights	58
intelligence	37
from	29

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