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UX Research | Customer Interviews & Usability testing

 Generato il Marzo 03 2026 02:28 AM

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UX Research | Customer Interviews & Usability testing

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Description

Uncover real customer insights with in-depth UX research and usability testing, then make it actionable with our extensive knowledge of design thinking.

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usability testing,customer research,in-depth interviews

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Proprieta Contenuto
locale en_US
site_name How Might We
type article
title Usability testing and In-depth customer interviews with HMW
description Uncover real customer insights with in-depth UX research and usability testing, then make it actionable with our extensive knowledge of design thinking.
url https://howmightwe.co.za/
image https://howmightwe.co.za/wp-content/uploads/2024/03/UX-research-advert.webp
image:secure_url https://howmightwe.co.za/wp-content/uploads/2024/03/UX-research-advert.webp
image:width 1519
image:height 911

Headings

H1 H2 H3 H4 H5 H6
1 11 9 18 0 0
  • [H1] Actionable customer insight with UX research
  • [H2] Usability testing & In-depth customer interviews
  • [H2] Our UX research areas
  • [H2] Usability tests
  • [H2] Customer research
  • [H2] UX audits
  • [H2] Making research actionable
  • [H2] Why us?
  • [H2] Let's chat
  • [H2] Do you have questions? 
  • [H2] Any other questions?
  • [H2] Let's chat
  • [H3]
  • [H3]
  • [H3] These can be once-off projects or part of our research subscription
  • [H3]
  • [H3]
  • [H3]
  • [H3] There is little reason to do research if you can’t actually use it.
  • [H3] We’ve also had the opportunity to work with some great clients.
  • [H3]
  • [H4] Get real customer feedback and insight quickly and easily with in-depth interviews
  • [H4] Usability test your app, site, concept, or service
  • [H4] Prioritise next steps with quick wins and expert recommendations from a UX Audit
  • [H4] Get ongoing customer insight with our research subscription
  • [H4]
  • [H4] Personas
  • [H4] Journey maps
  • [H4] Prototypes
  • [H4] Ideation workshops
  • [H4] Consulting & training
  • [H4] Improves conversion rates\nGetting humans to take action is one of the most important aspects of UX research. If you want customers to convert, you need to understand every level of the behaviour change funnel. It\u2019s not possible to do this in a boardroom; not all people are the same, and as they say, \u201cyou are not your users.\u201d If the people in the boardroom are your users, then less research is needed.\nIncreases customer retention\nUsing best practices can only take your customer experience so far. If you want to differentiate your offering, you need to offer an experience that does not just follow what everyone else is doing.\nUX research will help you understand what behaviour change techniques will work and what value needs to be created to get customers to keep coming back.\nReduce development costs\nDon\u2019t waste time building the wrong thing or building it in a way that customers can\u2019t use, so more time is needed to fix the UX issues after launch.\u00a0\nLowers customer support expenses\nOne way to lower support calls is to hide the contact number from the website, but that will also mean customers will not hang around. A far more effective way to reduce service calls, it allows customers to answer questions and complete tasks on thier own.\nEffective UX research reveals the finer points of how users interact with products, helping to create solutions that genuinely resonate with the target audience, leading to a harmonious user experience.\u00a0\n"}},{"@type":"Question","name":"Will UX research slow down development teams?","acceptedAnswer":{"@type":"Answer","text":"If you consider development to be releasing features and stop timing after launch, then yes, it could slow down the development process. But if you consider development to be releasing customer value and include the time needed to fix issues after launch, then no, it definitely does not slow down your development time; in fact, it speeds it up.\nCustomer research helps to ensure you are building the right thing, but also building it right. If a team is releasing features without customer research, there is a high risk that changes will need to be made after launch or, even worse, that no one will see the value in the feature at all.\nAnother way to look at customer research is as a risk mitigation process. Generative research helps to ensure you understand the real job that customers are hiring your product to solve, and evaluative research helps uncover any potential issues customers might face using the product. It moves the time spent from the end of the development process (fixing issues) to the beginning.\n"}},{"@type":"Question","name":"How is UX research different in South Africa?","acceptedAnswer":{"@type":"Answer","text":"Conducting user testing and customer research in South Africa and broader Africa requires a knowledge of the local market inside and out. The unique mix of cultural, tech and economic factors at play here can hugely influence how users interact with digital platforms. That\u2019s where we come in. With our deep-rooted understanding of the South African market and good partners in other countries in Africa, How Might We can help you get your usability testing just right.\u00a0\nWe\u2019re clued up on the unique user behaviours and preferences that shape the digital landscape in South Africa. Armed with this knowledge, we can make sure your UX really hits the mark with your target users, leading to more reliable and valuable outcomes.\u00a0\n"}},{"@type":"Question","name":"Can UX research be conducted remotely?","acceptedAnswer":{"@type":"Answer","text":"Yes. If done correctly, remote UX research can be just as effective as in-person, offering flexibility, cost savings, and access to more diverse participants.\n"}}]}  What is UX research? UX research is a process of learning about customers’ needs, behaviours, and motivations to understand their lived experience with brand services and is often more focused on digital platforms. It aims to improve the overall experience created by a brand by ensuring the organisation is not only solving a customer need but also in a way that is easy and delightful.  There are two main areas of UX research: evaluative and generative. Evaluative looks at existing ideas or products and gathers feedback on them. Usability testing is an example of this. It evaluates a concept, design or implementation. Generative research looks forward and gathers data about what could be to help come up with new ideas. This is sometimes called discovery research or, as we like to call it, customer research.  Why is UX research a good investment? UX research can help increase revenue and lower expenses. It’s usually quite hard to work out the exact RIO of research, but when you have experienced products not meeting customer expectations or software projects fail to launch, it’s a very easy investment. Improves conversion rates
  • [H4] Increases customer retention
  • [H4] Reduce development costs
  • [H4] Lowers customer support expenses
  • [H4] Research areas
  • [H4] Make it actionable
  • [H4] About us
  • [H4] Find out more

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Home Externo Passing Juice
Usability tests Externo Passing Juice
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research customer more how customers design all development time help

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research 48
customer 20
more 16
customers 11
help 10

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